Payments and Refunds

Orakle sells a digital service: AI-generated tarot readings. Access runs on Keys. A reading costs one, two or three Keys depending on how many cards it uses, and the price in Keys is shown before you draw. Keys reach you three ways: one free Key a day, a Pack bought outright, or a subscription to the paid plan ("The One"), which grants an allowance of Keys each month. Nothing physical is shipped.

Readings are delivered immediately: the reading appears on screen as it is generated and is saved to your journal.

• The full price is always shown before you confirm a purchase. Where the law requires taxes to be included (for example, for consumers in the EU), the shown price includes them.
• Payments are charged in Ukrainian hryvnia (UAH). If your card is in a different currency, your bank converts the amount at its own rate and may add a conversion fee.
• Where we also show an amount in euros or US dollars, it is an estimate at the National Bank of Ukraine's official exchange rate, rounded, and shown for reference only. The price is the hryvnia amount, and that is what you are charged.
• Subscription price changes never apply to a period you have already paid for. If the price changes, we tell you in advance and the new price applies from the next renewal. If you disagree, cancel before the renewal.
• A change to Pack prices never reprices a Pack you have already bought. What you paid for it is what a refund of it is calculated from.

Payments are processed by plata by mono (JSC Universal Bank). Accepted payment methods: Visa, Mastercard, Apple Pay, and Google Pay. Your card details go directly to the payment provider — we never see or store full card numbers. After a successful payment, you receive a confirmation by email.

• Keys you bought in a Pack do not expire. They stay on your account until you spend them. The deadline for refunding them is a separate thing, and section 7 gives it.
• Keys we grant you cost you nothing and do expire: the free daily Key at the end of the day, a subscription's monthly allowance at the end of the month.
• When you draw a reading, the Keys that expire soonest are spent first, so a Key you paid for is never destroyed while a free one is still good. Among Keys that never expire, the oldest Pack is spent first.
• That order means the Keys left on your account are always your most recent purchase, at the price you paid for it. It is why a refund is arithmetic rather than a judgement call.

• A subscription is billed monthly or annually, at your choice, and renews automatically at the end of each period until you cancel.
• You can cancel at any time in your account settings. Cancellation takes effect at the end of the current paid period; you keep your allowance until then.
• We do not refund the remainder of a period you cancel, except in the cases described in sections 8 and 9.

Consumers in the EU normally have a 14-day right to withdraw from an online purchase. For digital content delivered immediately, this right ends once delivery or performance has begun with your consent. Two acts start performance: confirming a reading, which asks for it to be generated straight away, and opening a reading you drew as a guest, which asks for the text we already hold to be delivered to you. In both cases you expressly agree to immediate performance and acknowledge that you lose the right of withdrawal for that reading. We ask for that agreement at the moment you spend the Keys, and we state it before you buy any.

Buying Keys is not itself delivery. An unspent Key is not content you have received, and section 7 says what you can get back for one.

For subscriptions, our first-purchase guarantee in section 9 gives you at least as much as the statutory withdrawal right: a full refund within 14 days of your first payment, on request, no reason needed.

You can ask us to refund Keys you bought and have not spent, without giving a reason, for twelve months from the day you bought them. Write to support@orakle.space. Section 10 has the details.

• The refund is calculated at the price you actually paid per Key, not at today's list price. A Pack bought on a discount is refunded at the discounted rate.
• A Pack you have spent part of refunds the part that is left. Three Keys bought for ₴99 with two unspent will be refunded at ₴66.
• The twelve months are counted for each Pack separately, from the day you paid for it. An older Pack passing its deadline does not affect a newer one.
• After twelve months the Keys are still yours. They do not expire and you can still spend them on readings; what ends is the option to turn them back into money.
• Keys we granted you are not refundable. Nothing was paid for them, so there is nothing to give back.
• A reading that has already been generated is not refundable, for the reason set out in section 6. Refunding unspent Keys does not undo readings you have already had.
• We issue the refund within 30 days of your request. The refunded Keys leave your balance at the moment we approve the refund, so they cannot be spent afterwards.

• You were charged, but the reading failed to generate and support could not fix it.
• You were charged twice for the same purchase, or charged in error.
• A paid feature you bought did not work, and we could not repair it within a reasonable time.

If this is your first paid purchase on Orakle — your first subscription payment or your first Pack — you can request a full refund within 14 days of the payment, no reason needed. This guarantee applies once per account.

Write to support@orakle.space from the email address linked to your account, and include the date and amount of the payment. We respond within 3 business days and issue approved refunds within 30 days of your request. Refunds go to the original payment method and usually appear within 5–10 business days after we issue them, depending on your bank.

{{FOP_NAME}}, registration number {{FOP_REG_NUMBER}}, {{FOP_ADDRESS}}, Ukraine. Email: support@orakle.space.